Pochtoy.com: News

2 September 2026

The warehouse will be closed on 7 September

On Monday, September 7, our warehouse will be closed due to Labor Day — a federal holiday in the USA. On this day, the receipt, processing, and dispatch of packages from the warehouse will not be carried out. Already on Tuesday, September 8, the warehouse will return to normal operation. Please take this information into account when planning shipments.

26 August 2026

How operators and AI working together sped up Pochtoy.com customer support

Pochtoy.com support has gone through a major transformation: most customers now get complete information about their parcels on the same day they write in. And there is still a real person behind every decision, not a generator of automatic messages. Under the old setup, a support specialist spent the lion's share of their time digging through systems by hand. Answering a single question meant checking the account credits, the seller's invoices, warehouse photos of the parcel and courier statuses one by one. That took hours, so the conversation often dragged on to the next day. What happens now when you send a request We handed the collection of the initial information over to artificial intelligence: The moment a ticket is created, the system instantly pulls up the whole history: from balance movements to warehouse photos of the labelling and the tracking status. The employee sees a ready-made file: what the problem is, links to the original sources and a draft reply with a plan of action. All the specialist has to do is assess the situation, adjust the wording if needed and send the message. Human control comes first The AI does not talk to users directly.

10 July 2026

Discounts up to 75% at summer and semi-annual brand sales in the US

Discounts up to 75%: US online stores are running big summer and mid-year sales. It's a hot time to buy not only summer items that you can wear this season, since delivery takes just 5-10 days. Right now is a great opportunity to refresh your fall-winter wardrobe with branded items at the best prices! Follow the link - you'll find the biggest discounts and most popular items there. Use the promo code for free assisted purchase: GETITNOW.

23 June 2026

Amazon Prime Day: up to -70% on the biggest summer sale

Amazon Prime Day has started - the biggest sale of the summer with discounts up to 70%! Discounts will last from June 23 to 26 inclusive. What’s worth buying? Do you need a Prime account and can it be activated for free? What products and brands are on sale? All answers to questions, popular products and life hacks we have collected via the link - go and make your best purchases! With the promo code GETITNOW, the purchase from Amazon will be free.

20 March 2026

AI will fill out the declaration instead of you: a unique technological novelty for Pochtoy.com clients

We have launched an exclusive feature in the field of shopping in the USA. Pochtoy.com personal account now has an AI assistant that fills out the customs declaration for you. It handles 10 items in 47 seconds! And it's completely free. Filling out the declaration with AI works with any shopping scenario through Pochtoy.com: ✓If our buyers helped you place the order - the AI will find all the data itself and fill out the declaration. ✓ If you have already started marking the contents of the parcels - the AI will see this information and add what is needed itself. ✓ If the AI knows nothing about your orders - just upload a purchase screenshot, an email from the store, or an Excel table. It will figure out what to enter where. Try it right now in your personal account - just click the "Fill with AI" button in the declarations section. Pochtoy.com is the first and only US delivery service to implement artificial intelligence for filling out declarations. We value our clients' time and use all the latest technologies to make every step of sending a parcel as simple as possible. AI has been working inside the service for several years; we use it in logistics, order processing, and...

2 March 2026

You can now add up to 4 additional names to your account

Besides the account owner, you can now add up to 4 more participants. What this gives: you can top up the balance with your card or the card of your husband, wife or friend — simply by adding him or her as an account participant you and your friends can shop in US online stores each under their own name, but use one account at our warehouse to consolidate into a single package and save on shipping by consolidating purchases in one account, you accumulate volume faster and can get shipping discounts sooner This is especially convenient if you order as a whole family or make joint purchases. You can add participants in your personal account on the main page, in the same place where your profile's US address is shown — it will take just a couple of seconds. Please note: this is specifically about the names under which packages arrive at our warehouse in the US you can arrange delivery to the destination country under any number of names — there have never been any restrictions here Please add only real names of people who actually use your account or whose cards are used for payment. No need to add your own name again, specify nicknames or fictitious data...

4 February 2026

Latest news and minor service updates.

We continue to make the service more convenient and understandable, based on your questions and real usage scenarios. We are gradually adding changes that eliminate unnecessary actions, reduce support requests, and allow you to manage orders and packages yourself, in a couple of clicks. Cancellation of ordered additional services Now you can independently cancel ordered photo, video, and splitting services if the package has not yet been taken from the shelf for these services. Cancellation is available directly in your personal account next to the additional services request, without contacting support. Cancellation of delivery insurance Before paying for the package, you can remove delivery insurance. We know it is often added by accident, so now cancellation is available independently, without operator involvement. Closing tickets by the client If a ticket has already been created but a response is no longer needed, for example, you received information in the website chat or Telegram, it can be marked as resolved. After this, the ticket is automatically removed from processing. Please use this option, it really helps. Cancellation of a withdrawal request A withdrawal request...

1 February 2026

Top-up with cryptocurrencies is temporarily unavailable.

Cryptocurrency top-up is temporarily unavailable. We are already working on a new cryptocurrency top-up method and will open it soon. Please do not worry and wait literally a couple of days. We apologize for the inconvenience.

20 January 2026

Section «You asked – we did».

Today we'll share three improvements that made working with the service more convenient and calmer. Now the delivery promo code can be applied not only at the parcel checkout stage, but also later – before payment. If you forgot to enter the promo code or received it after sending the parcel for assembly, no big deal, you can apply it before paying for the parcel. It is now possible to cancel parcel assembly. This comes in handy if another parcel you forgot about suddenly arrives, or if you decide to change the tariff. You can now do this yourself, without contacting support, provided that assembly or inspection of the parcel has not yet started. It is also now possible to cancel a purchase order if it has not yet been taken into processing by the buyer. If you changed your mind, found a better option, or decided to change something, the order can be canceled in one click. We continue to improve the service based on your requests, and we highly value your feedback.

3 December 2025

New Year shipping and support service schedule.

In anticipation of the holidays, we want to inform you in advance about the warehouse and support schedule. Shipments will proceed as planned until December 24 inclusive. There will be no shipments on December 26 and 31. In the new year, we will resume shipments on January 2. December 31 and January 1 are days off for the support service and the purchasing service (buyers) – on these days we will not be able to reply to messages or process new orders, but we will definitely return to work on January 3. Thank you for being with us, and enjoy your holiday preparations! 🎄

19 November 2025

Install the Pochtoy.com assistant bot

We launched a handy Telegram bot and now paying for and tracking your parcels is even easier. The bot is still in beta, but it can already do a lot: – Sends instant notifications about every move of your parcel at the warehouse, so you never miss a thing. – Takes payments and tops up your balance without opening the site. – Shows a clear history of all transactions: top-ups and charges. – Tracks sent parcels in real time by tracking number. – Keeps your personal promo codes and shows them on request. – It also points you to current sales, helps 24/7 and more. Try it and see for yourself! Leave your feedback about the bot in a ticket, it helps us make it more convenient for you.

1 July 2025

Warehouse work schedule July 4

Friends, we want to warn you in advance that due to the celebration of US Independence Day on Friday, July 4, the warehouse will not be operating. Receipt and processing of packages will resume on Monday, July 7. At the same time, the customer support service and the team of in-house buyers will work as usual. You will be able to ask questions, place purchases, and receive all necessary assistance, as always. Thank you for your understanding!

21 May 2025

News about the site's operation or when will everything be fixed?

Dear customers, as you know, a few days ago we launched a major site update. It was a technically complex release, and we understand that not everything is working as it should yet. The development team is working without days off, practically 24/7, to fix all errors and shortcomings as quickly as possible. We kindly ask you to treat what is happening with understanding. The update was indeed necessary, and we are doing everything to make the transition as smooth as possible. What is happening with the processes now: – Shipments are going according to plan – Order purchases are working stably – Assembly and acceptance of packages are also proceeding in normal mode – There are small delays for special requests, but we expect to catch up with them by the end of this working week Feedback and suggestions: We read everything you write and carefully collect all suggestions, criticism and proposals. If you have suggestions or something is not working – it is best to report it via tickets in your personal account. This way your request will definitely not get lost. In chats and Telegram we do not have time to record everything that comes in. If errors or...

19 May 2025

Updates and improvements: what has changed in the site's operation

Dear customers! After a short weekend break, the site is working again. We have made a number of changes both to the interface and to the technical part. Below we tell you what exactly has changed. 1. Improved the calculator Made the difference between tariffs more visual, sped up cost calculation. 2. Simplified shipping checkout Added recipient cards with name, address and phone – all recipient information is now at hand. When selecting a tariff, you now immediately see the approximate cost and features – no surprises. Additional items are organized by categories, you can easily see what has been added, how much it weighs and remove extras before assembly. 3. Changed the checkout for orders through the operator Now each store is a separate order. You can add your own promo code and comment to each one. No more confusion. 4. Added the "Cancelled packages" section If your shipment was cancelled for any reason, the filled package no longer disappears. It can be edited and resent for assembly. 5. Updated the mobile version Completely reworked the mobile web version: placing orders and packages should now be more convenient, simpler and clearer from your phone. 6. Moved...