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26 August 2026

How operators and AI working together sped up Pochtoy.com customer support

Pochtoy.com  support has gone through a major transformation: most customers now get complete information about their parcels on the same day they write in. And there is still a real person behind every decision, not a generator of automatic messages. Under the old setup, a support specialist...

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3 May 2026

Weekly news 4 May

⚡️News about parcel shipments for May 4 🚀 The fastest batch of this week CDEK 23.04 - delivered in 9 days. ✔️Shipped from the warehouse last week: UN: 30.04 CDEK: 30.04, 28.04 RU: 30.04 ✔️In transit: UN: 23.04 RU: 23.04 ✔️Arrived in the destination country, out for delivery or already delivered: CDEK: 23.04, RU: 16.04 UN: 16.04 📌Numbers are the shipment date of the batch from the warehouse 📌Letters - tariff designation: UN – Universal delivery tariff CDEK – tariffs Superfast, Fastbox, Express, CDEK BY One, CDEK BY Combo, CDEK KZ One, CDEK KZ Combo RU – delivery with Russian Post (Econom tariff)
27 April 2026

Weekly news April 27

⚡️Parcel shipping news for April 27 🚀 The fastest batch this week CDEK 14.04 - delivered in 10 days. ✔️Sent from the warehouse last week: UN: 23.04 CDEK: 23.04 RU: 23.04 ✔️In transit: UN: 16.04 RU: 16 .04 ✔️Arrived in the destination country, out for delivery or already delivered: CDEK: 21.04, RU: 16.04 UN: 09.04 📌The figures are the shipment date of the batch from the warehouse 📌 Letters - tariff designation: UN – Universal delivery tariff CDEK – tariffs Superfast, Fastbox, Express, CDEK BY One, CDEK BY Combo, CDEK KZ One, CDEK KZ Combo RU – delivery with the participation of Russian Post (tariff Econom)
20 April 2026

Weekly news April 20

⚡️News about parcel shipments as of April 20 🚀 The fastest batch this week CDEK 07.04 - delivered in 11 days. ✔️Shipped from the warehouse last week: UN: 16.04 CDEK: 16.04, 14.04 RU: 16.04 ✔️In transit: UN: 09.04 RU: 09.04 ✔️Arrived in the destination country, out for delivery or already delivered: CDEK: 09.04 RU: 09.04 UN: 09.04 📌Numbers are the shipment date of the batch from the warehouse 📌 Letters - tariff designation: UN – Universal delivery tariff CDEK – tariffs Superfast, Fastbox, Express, CDEK BY One, CDEK BY Combo, CDEK KZ One, CDEK KZ Combo RU – delivery with the participation of Russian Post (tariff Econom)
12 April 2026

Weekly news 13 April

⚡️News about parcel shipments for April 13 🚀 The fastest batch this week CDEK 31.03 - delivered in 9 days. ✔️Shipped from the warehouse last week: UN: 09.04 CDEK: 09.04, 07.04 RU: 09.04 ✔️In transit: UN: 02.04 CDEK: 02.04 RU: 02.04 ✔️Arrived in the destination country, out for delivery or already delivered: CDEK: 31.03, 26.03 RU: 26.03 UN: 26.03 📌Numbers are the shipment date of the batch from the warehouse 📌Letters indicate the tariff: UN – Universal shipping tariff CDEK – Superfast, Fastbox, Express, CDEK BY One, CDEK BY Combo, CDEK KZ One, CDEK KZ Combo tariffs RU – delivery with the participation of Russian Post (Econom tariff) 💸Follow the link - the best weekly discounts and a promo code for a free purchase service are waiting for you!
5 April 2026

Weekly news April 6

🚀 The fastest batch this week CDEK 26.03 - delivered in 10 days. ✔️Shipped from the warehouse last week: UN: 02.04 CDEK: 31.03, 02.04 RU: 02.04 ✔️In transit: UN: 26.03 CDEK: 24.04 RU: 26.03 ✔️Arrived in the destination country, out for delivery or already delivered: CDEK: 26.03, 17.03 RU: 19.03 UN: 26.03 📌The numbers are the shipment batch dispatch date from the warehouse 📌Letters - tariff designation: UN – Universal delivery tariff CDEK – Superfast, Fastbox, Express, CDEK BY One, CDEK BY Combo, CDEK KZ One, CDEK KZ Combo tariffs RU – delivery with Russian Post (Econom tariff) ☝️Shopping information you may have missed: 📌What is a portable wi-fi router and why you need it 📌How AI helps with shopping in the USA 📌How to get the FIFA golden trophy even if you're just a football fan
30 March 2026

Weekly news March 30

News on parcel shipments as of March 30 🚀 The fastest batch this week CDEK 12.03 - delivered in 15 days. ✔️Shipped from the warehouse last week: UN: 26.03 CDEK: 26.03, 24.03 RU: 26.03 ✔️In transit: UN: 19.03 CDEK: 17.03 RU: 19.03 ✔️Arrived in the destination country, out for delivery or already delivered: CDEK: 19.03, 12.03, 10.03 RU: 05.03 UN: 12.03 📌Numbers - this is the shipment date of the batch from the warehouse in the format day-month (dd.mm); 📌 Letters - tariff designation: UN – Universal delivery tariff CDEK – Superfast, Fastbox, Express, CDEK BY One, CDEK BY Combo, CDEK KZ One, CDEK KZ Combo tariffs RU – delivery with Russian Post (Econom tariff) ☝️Useful shopping info you might have missed: ⚡️Last days of Big Spring Sale on Amazon ⚡️PlayStation prices to increase from April 2 - where to buy at the old price ⚡️How to buy the top 10 popular items on iHerb
23 March 2026

Weekly news March 23

Parcel shipping news for March 23 🚀 The fastest batch this week CDEK 03.03 - delivered in 13 days. ✔️Shipped from the warehouse last week: UN: 19.03 CDEK: 17.03, 19.03 RU: 19.03 ✔️In transit: UN: 12.03 CDEK: 10.03, 12.03 RU: 12.03 ✔️Arrived in the destination country, out for delivery or already delivered: UN: 05.03 - delivered in 16 days CDEK: 03.03 - delivered in 13 days, 05.03 - undergoing customs clearance RU: 05.03 📌The numbers are the batch shipping date from the warehouse in day-month format (dd.mm); 📌Letters - tariff designation: UN – Universal delivery tariff CDEK – Superfast, Fastbox, Express, CDEK BY One, CDEK BY Combo, CDEK KZ One, CDEK KZ Combo tariffs RU – delivery with Russian Post (Econom tariff) ☝️Important service update: the declaration in Pochtoy.com will now be filled out for you for free by AI! Learn more.
20 March 2026

AI will fill out the declaration instead of you: a unique technological novelty for Pochtoy.com clients

We have launched an exclusive feature in the field of shopping in the USA. Pochtoy.com personal account now has an AI assistant that fills out the customs declaration for you. It handles 10 items in 47 seconds! And it's completely free. Filling out the declaration with AI works with any shopping scenario through Pochtoy.com: ✓If our buyers helped you place the order - the AI will find all the data itself and fill out the declaration. ✓ If you have already started marking the contents of the parcels - the AI will see this information and add what is needed itself. ✓ If the AI knows nothing about your orders - just upload a purchase screenshot, an email from the store, or an Excel table. It will figure out what to enter where. Try it right now in your personal account - just click the "Fill with AI" button in the declarations section. Pochtoy.com is the first and only US delivery service to implement artificial intelligence for filling out declarations. We value our clients' time and use all the latest technologies to make every step of sending a parcel as simple as possible. AI has been working inside the service for several years; we use it in logistics, order processing, and...
17 March 2026

Weekly news March 16

🚀 Fastest CDEK batch this week: 26.02 - delivered in 14 days. ✔️Shipped from the warehouse last week: UN: 12.03 CDEK: 10.03, 12.03 RU: 12.03 ✔️In transit: UN: 05.03 CDEK: 03.03, 05.03 RU: 05.03 ✔️Arrived in the destination country, out for delivery or already delivered: UN: 19.02 - delivered in 24 days, 12.02 - delivered in 18 days CDEK: 26.02 - delivered in 14 days RU: 26.02 - delivered in 12 days, 19.02 - delivered in 19 days Hint: The numbers are the shipment date from the warehouse in day-month format (dd.mm); The letters indicate the tariff: UN – Universal delivery tariff CDEK – Superfast, Fastbox, Express, CDEK BY One, CDEK BY Combo, CDEK KZ One, CDEK KZ Combo tariffs RU – delivery with Russian Post (Econom tariff) You can check your parcel's shipment date in your personal account. Thanks for being with us!
9 March 2026

Weekly News March 9

🚀 The fastest CDEK batch this week: 24.02 - delivered in 8 days. Shipment updates from March 9 Shipped from the warehouse last week: UN: 05.03, CDEK: 03.03, 05.03, RU: 05.03 In transit: UN: 19.02, 26.02, CDEK: 26.02, RU: 19.02, 26.02 Arrived in the destination country, gradually being dispatched for delivery or already delivered: UN: 05.02 - delivered in 24 days, 12.02 - delivered in 18 days CDEK: 19.02 - delivered in 10 days, 24.02 - delivered in 8 ⚡ days For your convenience, we have created a tariff guide. The numbers – shipment date of the batch from the warehouse in day-month format (dd.mm) followed by the tariff designation: UN – Universal shipping tariff  CDEK – tariffs Superfast, Fastbox, Express, CDEK BY One, CDEK BY Combo, CDEK KZ One, CDEK KZ Combo RU – delivery with the participation of Russian Post (Econom tariff) You can check your parcel's shipment date in your personal account. Thank you for choosing us! ❤️
2 March 2026

You can now add up to 4 additional names to your account

Besides the account owner, you can now add up to 4 more participants. What this gives: you can top up the balance with your card or the card of your husband, wife or friend — simply by adding him or her as an account participant you and your friends can shop in US online stores each under their own name, but use one account at our warehouse to consolidate into a single package and save on shipping by consolidating purchases in one account, you accumulate volume faster and can get shipping discounts sooner This is especially convenient if you order as a whole family or make joint purchases. You can add participants in your personal account on the main page, in the same place where your profile's US address is shown — it will take just a couple of seconds. Please note: this is specifically about the names under which packages arrive at our warehouse in the US you can arrange delivery to the destination country under any number of names — there have never been any restrictions here Please add only real names of people who actually use your account or whose cards are used for payment. No need to add your own name again, specify nicknames or fictitious data...
2 March 2026

Weekly news March 2

🚀 This week, the fastest batch was CDEK: 10.02 - delivered in 9 days. Shipment updates as of March 2 Shipped from the warehouse last week: UN: 26.02, CDEK: 24.02, 26.02, RU: 26.02 In transit: UN: 05.02, 12.02, 19.02, CDEK: 19.02, RU: 19.02 Arrived in the destination country, gradually going out for delivery or already delivered: CDEK: 06.02 - delivered in 18 days, 10.02 - delivered in 9 ⚡ days, 12.02 - delivered in 12 days, 17.02 - delivered in 12 days RU: 05.02 - delivered in 16 days, 12.02 - delivered in 13 days For your convenience, we have made a tariff guide. The figures – the shipment date of the batch from the warehouse in day-month format (dd.mm) and then the tariff designation: UN – Universal delivery tariff  CDEK – tariffs Superfast, Fastbox, Express, CDEK BY One, CDEK BY Combo, CDEK KZ One, CDEK KZ Combo RU – delivery involving Russian Post (Econom tariff) You can check the shipment date of your package in your personal account. Thank you for choosing us! ❤️
23 February 2026

Weekly news February 23

🚀 This week's fastest batch CDEK: 03.02 - delivered in 10 days. Shipment updates as of February 23 Shipped from the warehouse last week: UN: 19.02, CDEK: 17.02, 19.02, RU: 19.02 In transit: UN: 05.02, 12.02, CDEK: 06.02, 10.02, 12.02, RU: 05.02, 12.02 Arrived in the destination country, gradually entering delivery or already delivered: UN: 29.01 - delivered in 18 days CDEK: 03.02 - delivered in 10 ⚡ days RU: 29.01 - delivered in 20 days For your convenience, we have made a tariff guide. The numbers – shipment batch date from the warehouse in day-month format (dd.mm) and then the tariff designation: UN – Universal delivery tariff  CDEK – Superfast, Fastbox, Express, CDEK BY One, CDEK BY Combo, CDEK KZ One, CDEK KZ Combo tariffs RU – delivery with Russian Post (Econom tariff) You can check your parcel's shipment date in your personal account. Thank you for choosing us! ❤️
16 February 2026

Weekly news February 16

Shipment news as of February 16 Shipped from the warehouse last week: UN: 12.02, CDEK: 10.02, 12.02, RU: 12.02 In transit: UN: 29.01, 05.02, CDEK: 03.02, 06.02, RU: 29.01, 05.02 Arrived in the destination country, gradually being dispatched for delivery or already delivered: UN: 22.01 - delivered in 17 days CDEK: 29.01 - delivered in 14 days ⚡ дней For your convenience, we have made a hint on tariffs. The numbers – the shipping date of the batch from the warehouse in the format day-month (dd.mm) and then the tariff designation: UN – Universal delivery tariff  CDEK – tariffs Superfast, Fastbox, Express, CDEK BY One, CDEK BY Combo, CDEK KZ One, CDEK KZ Combo RU – delivery with the participation of Russian Post (Econom tariff) You can check the shipping date of your parcel in your personal account. Thank you for choosing us! ❤️
9 February 2026

Weekly news February 9

🚀 This week, the fastest batch was CDEK: 27.01 - delivered in 10 days. Shipment updates from February 9: Shipped from the warehouse last week: UN: 05.02, CDEK: 03.02, 06.02, RU: 05.02 In transit: UN: 22.01, 29.01, CDEK: 29.01, RU: 29.01 Arrived in the destination country, gradually being prepared for delivery or already delivered: UN: 15.01 - delivered in 18 days CDEK: 20.01 - delivered in 16 days, 22.01 - delivered in 14 days, 27.01 - delivered in 10 ⚡ days RU: 15.01 - delivered in 16 days, 22.01 - delivered in 17 days For your convenience, we have made a hint about the tariffs. The numbers – shipment batch dispatch date from the warehouse in the format day-month (dd.mm) and then the tariff designation: UN – Universal delivery tariff  CDEK – tariffs Superfast, Fastbox, Express, CDEK BY One, CDEK BY Combo, CDEK KZ One, CDEK KZ Combo RU – delivery with Russian Post (tariff Econom) You can check the dispatch date of your parcel in your personal account. Thank you for choosing us! ❤️
4 February 2026

Latest news and minor service updates.

We continue to make the service more convenient and understandable, based on your questions and real usage scenarios. We are gradually adding changes that eliminate unnecessary actions, reduce support requests, and allow you to manage orders and packages yourself, in a couple of clicks. Cancellation of ordered additional services Now you can independently cancel ordered photo, video, and splitting services if the package has not yet been taken from the shelf for these services. Cancellation is available directly in your personal account next to the additional services request, without contacting support. Cancellation of delivery insurance Before paying for the package, you can remove delivery insurance. We know it is often added by accident, so now cancellation is available independently, without operator involvement. Closing tickets by the client If a ticket has already been created but a response is no longer needed, for example, you received information in the website chat or Telegram, it can be marked as resolved. After this, the ticket is automatically removed from processing. Please use this option, it really helps. Cancellation of a withdrawal request A withdrawal request...
2 February 2026

Weekly News February 2

Shipment news from February 2 Shipped from the warehouse last week: UN: 29.01, CDEK: 27.01, 29.01RU: 26.01, 29.01 In transit: UN: 15.01, 22.01, CDEK: 20.01, 22.01, RU: 15.01, 22.01 Arrived in the destination country, gradually being released for delivery or already delivered: UN: 08.01 - delivered in 20 ⚡ days RU: 08.01 - delivered in 23 days For your convenience, we have prepared a tariff guide. The figures – shipment date of the batch from the warehouse in day-month format (dd.mm) followed by the tariff code: UN – Universal delivery tariff  CDEK – Superfast, Fastbox, Express, CDEK BY One, CDEK BY Combo, CDEK KZ One, CDEK KZ Combo tariffs RU – delivery involving Russian Post (Econom tariff) You can check your parcel's shipment date in your personal account. Thanks for choosing us! ❤️
1 February 2026

Top-up with cryptocurrencies is temporarily unavailable.

Cryptocurrency top-up is temporarily unavailable. We are already working on a new cryptocurrency top-up method and will open it soon. Please do not worry and wait literally a couple of days. We apologize for the inconvenience.
26 January 2026

Weekly news 26 January

🚀 Leader in delivery speed – CDEK batch: 15.01 – delivered in 9 days. Shipment news from January 26: Shipped from the warehouse last week: UN: 22.01, CDEK: 20.01, 22.01, RU: 22.01 In transit: UN: 08.01, 15.01 , RU: 08.01, 15.01 Arrived in the destination country, gradually being prepared for delivery or already delivered: CDEK: 06.01 - delivered in 12 days, 08.01 - delivered in 10 days, 13.01 - delivered in 10 days, 15.01 - delivered in 9 ⚡ days RU: 02.01 - delivered in 16 days For your convenience, we have made a tariff guide. The numbers – shipment date from the warehouse in the format day-month (dd.mm) and then the tariff designation: UN – Universal delivery tariff  CDEK – Superfast, Fastbox, Express, CDEK BY One, CDEK BY Combo, CDEK KZ One, CDEK KZ Combo tariffs RU – delivery with Russian Post (Econom tariff) You can check the shipment date of your package in your personal account. Thank you for choosing us! ❤️
20 January 2026

Section «You asked – we did».

Today we'll share three improvements that made working with the service more convenient and calmer. Now the delivery promo code can be applied not only at the parcel checkout stage, but also later – before payment. If you forgot to enter the promo code or received it after sending the parcel for assembly, no big deal, you can apply it before paying for the parcel. It is now possible to cancel parcel assembly. This comes in handy if another parcel you forgot about suddenly arrives, or if you decide to change the tariff. You can now do this yourself, without contacting support, provided that assembly or inspection of the parcel has not yet started. It is also now possible to cancel a purchase order if it has not yet been taken into processing by the buyer. If you changed your mind, found a better option, or decided to change something, the order can be canceled in one click. We continue to improve the service based on your requests, and we highly value your feedback.
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