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26 August 2026

How operators and AI working together sped up Pochtoy.com customer support

Pochtoy.com  support has gone through a major transformation: most customers now get complete information about their parcels on the same day they write in. And there is still a real person behind every decision, not a generator of automatic messages. Under the old setup, a support specialist...

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27 May 2025

Universal EMS tariff is available again

We have great news: the Universal EMS tariff is open again and will ship this coming Thursday. If your package is already assembled – you need to pay for delivery by Thursday morning so that it leaves in this batch. You can also form new packages for delivery with this tariff. We apologize for the delay.
21 May 2025

News about the site's operation or when will everything be fixed?

Dear customers, as you know, a few days ago we launched a major site update. It was a technically complex release, and we understand that not everything is working as it should yet. The development team is working without days off, practically 24/7, to fix all errors and shortcomings as quickly as possible. We kindly ask you to treat what is happening with understanding. The update was indeed necessary, and we are doing everything to make the transition as smooth as possible. What is happening with the processes now: – Shipments are going according to plan – Order purchases are working stably – Assembly and acceptance of packages are also proceeding in normal mode – There are small delays for special requests, but we expect to catch up with them by the end of this working week Feedback and suggestions: We read everything you write and carefully collect all suggestions, criticism and proposals. If you have suggestions or something is not working – it is best to report it via tickets in your personal account. This way your request will definitely not get lost. In chats and Telegram we do not have time to record everything that comes in. If errors or...
19 May 2025

Updates and improvements: what has changed in the site's operation

Dear customers! After a short weekend break, the site is working again. We have made a number of changes both to the interface and to the technical part. Below we tell you what exactly has changed. 1. Improved the calculator Made the difference between tariffs more visual, sped up cost calculation. 2. Simplified shipping checkout Added recipient cards with name, address and phone – all recipient information is now at hand. When selecting a tariff, you now immediately see the approximate cost and features – no surprises. Additional items are organized by categories, you can easily see what has been added, how much it weighs and remove extras before assembly. 3. Changed the checkout for orders through the operator Now each store is a separate order. You can add your own promo code and comment to each one. No more confusion. 4. Added the "Cancelled packages" section If your shipment was cancelled for any reason, the filled package no longer disappears. It can be edited and resent for assembly. 5. Updated the mobile version Completely reworked the mobile web version: placing orders and packages should now be more convenient, simpler and clearer from your phone. 6. Moved...