News

Search results: 83

26 August 2026

How operators and AI working together sped up Pochtoy.com customer support

Pochtoy.com  support has gone through a major transformation: most customers now get complete information about their parcels on the same day they write in. And there is still a real person behind every decision, not a generator of automatic messages. Under the old setup, a support specialist...

Read more
5 October 2025

Changes in the Universal tariff

Dear customers, we sincerely regret to inform you that the Universal tariff for shipments to all countries except Russia will soon become unavailable. The last shipment under this tariff for all countries except Russia will take place this coming Thursday. The tariff to Russia will continue to be available for ordering.  We understand that many of you are used to using Universal, and it is also not easy for us to close it for some directions. If you have packages in the warehouse that you planned to send with this tariff, please arrange and pay for their shipment by Wednesday evening inclusive. After this, you will be able to continue using our other tariffs – we have tried to make them as convenient and advantageous as possible for all directions. Thank you for staying with us. We are always here to help you with delivery.
30 September 2025

Weekly news September 30

Shipment updates as of September 30. Shipped from the warehouse last week: UN: 25.09, CDEK: 23.09, 25.09, RU: 25.09 In transit: UN: 18.09, RU: 11.09, 15.09, 18.09 Arrived in the destination country, gradually being delivered or already delivered:  CDEK: 16.09 - delivered in 9 ⚡ days, 18.09 - delivered in 8 ⚡ days RU: 05.09 - delivered in 23 days For your convenience, we have created a tariff guide. The numbers – shipment date from the warehouse in day-month format (dd.mm) followed by the tariff designation:  UN – Universal EMS delivery tariff via UAE CDEK – Superfast, Fastbox, Express, CDEK BY One, CDEK BY Combo, CDEK KZ One, CDEK KZ Combo tariffs RU – delivery with Russian Post (Econom tariff) You can check your parcel's shipment date in your personal account. We are doing everything to make your parcels' journey fast and clear. Thank you for your trust! 
22 September 2025

Weekly news September 22

News about shipments as of September 22. Shipped from the warehouse last week: UN: 18.09, CDEK: 16.09, 18.09, RU: 15.09, 18.09 In transit: RU: 05.09, 11.09 Arrived in the destination country, gradually going out for delivery or already delivered:  UN: 11.09 - delivered in 9 ⚡ days CDEK: 09.09 - delivered in 10 days, 11.09 - delivered in 9 ⚡ days RU: 28.08 - delivered in 18 days, 04.09 - delivered in 17 days For your convenience, we have made a hint on tariffs. The numbers – the shipping date of the batch from the warehouse in the day-month format (dd.mm) and then the tariff designation:  UN – Universal EMS delivery tariff via the UAE CDEK – Superfast, Fastbox, Express, CDEK BY One, CDEK BY Combo, CDEK KZ One, CDEK KZ Combo tariffs RU – delivery with the participation of Russian Post (Econom tariff) You can check the shipping date of your parcel in your personal account. Your orders are important to us, and we treat them with special care.  Thank you for trusting us with the delivery!
15 September 2025

Weekly news September 15

Shipment news from September 15. Shipped from the warehouse last week: UN: 11.09, CDEK: 09.09, 11.09, RU: 11.09 In transit: RU: 28.08, 04.09, 05.09 Arrived in the destination country, gradually being delivered or already delivered:  UN: 28.08 - delivered in 11 days, 04.09 - delivered in 7 ⚡ days CDEK: 02.09 - delivered in 8 ⚡ days, 04.09 - delivered in 10 days For your convenience, we have made a tariff guide. The numbers – shipment date of the batch from the warehouse in the day-month format (dd.mm) and then the tariff designation:  UN – Universal EMS delivery tariff via UAE CDEK – Superfast, Fastbox, Express, CDEK BY One, CDEK BY Combo, CDEK KZ One, CDEK KZ Combo tariffs RU – delivery with Russian Post (Econom tariff) You can check the shipment date of your package in your personal account. You order – we take care of everything else. Thank you for trusting us with the care of your shipments! 
8 September 2025

Weekly news September 8

News on shipments as of September 8. Shipped from the warehouse last week: UN: 04.09, CDEK: 02.09, 04.09, RU: 01.09, 05.09 In transit: UN: 28.08, RU: 28.08 Arrived in the destination country, gradually being delivered or already delivered:  CDEK: 26.08 - delivered in 9 ⚡ days, 28.08 - delivered in 9 ⚡ days UN: 21.08 - delivered in 11 days RU: 21.08 delivered in 9 ⚡ days  For your convenience, we have made a tariff guide. The numbers – shipment date from the warehouse in day-month format (dd.mm) and then the tariff designation:  UN – Universal EMS delivery tariff via UAE CDEK – Superfast, Fastbox, Express, CDEK BY One, CDEK BY Combo, CDEK KZ One, CDEK KZ Combo tariffs RU – delivery with Russian Post (Econom tariff) You can check the shipment date of your parcel in your personal account. Your parcels are moving, arriving, and delighting you faster. Thank you for choosing us! 
1 September 2025

Weekly news September 1

Shipment news from September 1. Shipped from the warehouse last week: UN: 28.08, CDEK: 26.08, 28.08, RU: 28.08 In transit: UN: 21.08, RU: 21.08 Arrived in the destination country, gradually being dispatched for delivery or already delivered:  UN: 14.08 - delivered in 14 days CDEK: 19.08 - delivered in 9 days, 21.08 - delivered in ⚡ 7 days RU: 14.08 - delivered in 10 ⚡ days For your convenience, we have made a tariff guide. The numbers – shipment date of the batch from the warehouse in the format day-month (dd.mm) and then the tariff designation:  UN – Universal EMS delivery tariff via UAE CDEK – Superfast, Fastbox, Express, CDEK BY One, CDEK BY Combo, CDEK KZ One, CDEK KZ Combo tariffs RU – delivery with Russian Post (Econom tariff) You can check the shipment date of your package in your personal account. We handle the entire journey of the package: from the warehouse to your hands. Thank you for trusting us with your orders! 
27 August 2025

From August 29, the rules for duty-free import of packages into the US are changing

Dear customers! (❗️Delivery and forwarding within the USA remain unchanged) Starting from August 29, 2025, the usual duty exemption (de minimis) for parcels sent from other countries to the USA is being canceled in the USA.Previously, goods worth up to $800 could be received without duties. Now any international parcel to the USA will be subject to fees — either according to the tariffs of the sender country, or fixed ($80–200 per item). What this means for you: If you order independently from foreign online stores (EU, Canada, Asia, etc.) to the Pochtoy.com warehouse, the duty will be charged upon import into the USA. Payment is made by the recipient(buyer). If you place an order through operators, payment of the tax may also be required at checkout. In this case, the client makes the payment. The exact tax amount can be found out after the goods arrive at the warehouse. Important: the changes will not affect most clients who order goods from the USA to other countries.For 99% of service users, delivery conditions will remain the same. We understand that this is a significant change and may affect your orders. We are monitoring the situation and will keep you...
25 August 2025

Weekly news August 25

Shipment updates as of August 25. Shipped from the warehouse last week: UN: 21.08, CDEK: 19.08, 21.08, RU: 21.08 In transit: UN: 14.08, RU: 14.08 Arrived in the destination country, gradually being delivered or already delivered: UN: 07.08, CDEK: 12.08, 14.08, RU: 07.08 For your convenience, we have created a tariff guide. The figures – indicate the batch shipment date from the warehouse in dd.mm format followed by the tariff code:  UN – Universal EMS delivery tariff via UAE CDEK – Superfast, Fastbox, Express, CDEK BY One, CDEK BY Combo, CDEK KZ One, CDEK KZ Combo tariffs RU – delivery with Russian Post (Econom tariff) You can check your parcel's shipment date in your personal account. Your order — our concern. We monitor every stage of delivery. Thank you for choosing us!
18 August 2025

Weekly news August 18

Shipment news from August 18. Shipped from the warehouse last week: UN: 14.08, CDEK: 12.08, 14.08, RU: 14.08 In transit: UN: 07.08, RU: 07.08 Arrived in the destination country, gradually being dispatched or already delivered: CDEK: 05.08, 07.08, RU: 17.07, 24.07, 31.07 For your convenience, we have made a hint on tariffs. The numbers – shipment date of the batch from the warehouse in the day-month format (dd.mm) and then the tariff designation:  UN – Universal EMS delivery tariff via UAE CDEK – Superfast, Fastbox, Express, CDEK BY One, CDEK BY Combo, CDEK KZ One, CDEK KZ Combo tariffs RU – delivery with the participation of Russian Post (Econom tariff) You can check the shipment date of your parcel in your personal account. We take care to ensure that your parcels arrive on time and without unnecessary hassle. Thank you for trusting us with your orders.
11 August 2025

Weekly news 11 August

News on shipments as of August 11. Shipped from the warehouse last week: UN: 07.08, CDEK: 05.08, 07.08, RU: 07.08 In transit: RU: 17.07, 24.07, 31.07 Arrived in the destination country, gradually being dispatched or already delivered: UN: 24.07, 31.07, CDEK: 29.07, 31.07 For your convenience, we have made a tariff guide. The numbers – shipment date of the batch from the warehouse in the day-month format (dd.mm) followed by the tariff designation:  UN – Universal EMS delivery tariff via UAE CDEK – Superfast, Fastbox, Express, CDEK BY One, CDEK BY Combo, CDEK KZ One, CDEK KZ Combo tariffs RU – delivery with the participation of Russian Post (tariff Econom) You can check the shipment date of your package in your personal account. Thank you for trusting us with the delivery of your orders.
4 August 2025

Weekly news August 4

Shipment news as of August 4. Shipped from the warehouse last week: UN: 31.07, CDEK: 29.07, 31.07, RU: 31.07 In transit: UN: 24.07, RU: 17.07, 24.07 Arrived in the destination country, gradually being delivered or already delivered: UN: 17.07, CDEK: 22.07, 24.07 For your convenience, we have made a tariff guide. The numbers – are the shipment date of the batch from the warehouse in the format day-month (dd.mm) followed by the tariff designation:  UN – Universal EMS delivery tariff via UAE CDEK – Superfast, Fastbox, Express, CDEK BY One, CDEK BY Combo, CDEK KZ One, CDEK KZ Combo tariffs RU – delivery with the participation of Russian Post (Econom tariff) You can check the shipment date of your package in your personal account. We value your trust and strive to justify it with every order.  Thank you for being with us!
28 July 2025

Weekly news July 28

Shipment updates as of July 28. Shipped from the warehouse last week: UN: 24.07, CDEK: 22.07, 24.07, RU: 24.07 In transit: UN: 17.07, RU: 17.07 Arrived in the destination country, gradually being handed over for delivery or already delivered: CDEK: 15.07, 17.07, RU: 26.06, 03.07, 10.07 For your convenience, we have created a tariff guide. The numbers – are the shipment date of the batch from the warehouse in the day-month format (dd.mm) followed by the tariff designation:  UN – Universal EMS delivery tariff via the UAE CDEK – Superfast, Fastbox, Express, CDEK BY One, CDEK BY Combo, CDEK KZ One, CDEK KZ Combo tariffs RU – delivery with the participation of Russian Post (Econom tariff) You can check the shipment date of your parcel in your personal account. We always strive to make the entire process – from shipment to delivery – simple and clear for you. Thank you for your trust!
21 July 2025

Weekly news July 21

News about shipments from July 21. Shipped from the warehouse last week: UN: 17.07, CDEK: 15.07, 17.07, RU: 17.07 In transit: RU: 26.06, 03.07, 10.07 Arrived in the destination country, gradually going out for delivery or already delivered: UN: 10.07, CDEK: 08.07, 10.07 For your convenience, we have made a hint about tariffs. The numbers – shipment date of the batch from the warehouse in the day-month format (dd.mm) and then the tariff designation:  UN – Universal EMS delivery tariff via UAE CDEK – tariffs Superfast, Fastbox, Express, CDEK BY One, CDEK BY Combo, CDEK KZ One, CDEK KZ Combo RU – delivery with the participation of Russian Post (tariff Econom) You can check the shipment date of your parcel in your personal account. We are doing everything so that your orders arrive on time. Even in unstable conditions, we take care to keep the process simple and reliable for you. Thank you for your trust!
14 July 2025

Weekly news 14 July

Shipment news from July 14. Shipped from the warehouse last week: UN: 10.07, CDEK: 08.07, 10.07, RU: 10.07 In transit: RU: 26.06, 03.07 Arrived in the destination country, gradually being released for delivery or already delivered: UN: 26.06, 03.07, CDEK: 01.07, 02.07 For your convenience, we have made a hint on the tariffs. The numbers – the shipping date of the batch from the warehouse in the day-month format (dd.mm) and then the tariff designation:  UN – Universal EMS delivery tariff via UAE CDEK – tariffs Superfast, Fastbox, Express, CDEK BY One, CDEK BY Combo, CDEK KZ One, CDEK KZ Combo RU – delivery with the participation of Russian Post (Econom tariff) You can check the shipping date of your parcel in your personal account. We closely monitor each batch and adapt to the situation in real time. Our priority — so that you receive your orders without unnecessary waiting and with a confident feeling that everything is going according to plan. Thank you for your trust!
7 July 2025

Weekly news July 7

Shipping news from July 7. Shipped from the warehouse last week: UN: 03.07, CDEK: 01.07, 02.07, RU: 03.07 In transit: UN: 26.06, RU: 26.06 Arrived in the destination country, gradually being released for delivery or already delivered: UN: 19.06, CDEK: 24.06, 26.06, RU: 20.06 For your convenience, we have created a tariff guide. The numbers indicate the shipment date of the batch from the warehouse in day-month format (dd.mm), followed by the tariff code:  UN – Universal EMS delivery tariff via UAE CDEK – Superfast, Fastbox, Express, CDEK BY One, CDEK BY Combo, CDEK KZ One, CDEK KZ Combo tariffs RU – delivery with Russian Post (Econom tariff) You can check the shipment date of your parcel in your personal account. We continue to work at full capacity to ensure your parcels arrive on time: strengthening logistics and seeking unconventional solutions. All this to help you receive your orders as quickly as possible without extra waiting. Thank you for your trust.
1 July 2025

Warehouse work schedule July 4

Friends, we want to warn you in advance that due to the celebration of US Independence Day on Friday, July 4, the warehouse will not be operating. Receipt and processing of packages will resume on Monday, July 7. At the same time, the customer support service and the team of in-house buyers will work as usual. You will be able to ask questions, place purchases, and receive all necessary assistance, as always. Thank you for your understanding!
30 June 2025

Weekly news June 30

News on shipments as of June 30. The long-awaited batches have finally arrived! We know how much you were waiting for them and did everything possible to speed up the process — looked for new solutions, optimized logistics and didn't stop until the parcels were on their way. Shipped from the warehouse last week: UN: 26.06, CDEK: 24.06, 26.06, RU: 26.06 In transit: UN: 19.06, RU: 20.06 Arrived in the destination country, gradually going out for delivery or already delivered: UN: 05.06, CDEK: 30.05, 03.06, 11.06, 16.06, 17.06, RU: 05.06, 12.06 For your convenience we have prepared a guide on tariffs. The figures – the shipment date of the batch from the warehouse in the day-month format (dd.mm) and then the tariff designation:  UN – Universal EMS delivery tariff via UAE CDEK – tariffs Superfast, Fastbox, Express, CDEK BY One, CDEK BY Combo, CDEK KZ One, CDEK KZ Combo RU – delivery with the participation of Russian Post (tariff Econom) You can check the shipment date of your parcel in your personal account. Thank you for your patience and trust.
25 June 2025

Good news on shipments from June 25

Dear customers. We're sharing some good news! The logistics situation via Turkey has stabilized: we are once again dispatching parcels on the stated days, and all tariffs, including CDEK, are working. Delivery via Turkey is running smoothly and on schedule, and we expect to return fully to our usual, standard timeframes soon. Thank you for your patience and support during this difficult period when air service to Russia was restricted and we could not deliver shipments quickly. Everything is improving now; we are closely monitoring each batch and doing everything possible to ensure your parcels arrive as quickly as possible. In transit: • CDEK – 03.06, 11.06, 16.06, 24.06 • UN – 05.06, 19.06 • RU – 20.06 Arrived in the destination country, gradually being released for delivery or already delivered: • UN – 12.06 • CDEK – 23.05, 30.05, 17.06 • RU – 06.06, 12.06 Tariff cheat sheet: • UN – Universal EMS via the UAE • CDEK – Superfast, Fastbox, Express, CDEK BY One, CDEK BY Combo, CDEK KZ One, CDEK KZ Combo • RU – Econom (with participation of Russian Post) You can view your parcel's...
5 June 2025

Suspension of sending CDEK tariffs for a week

Dear customers! As we already reported at the beginning of the week, the situation with international logistics has noticeably worsened. Moscow airports periodically suspend operations due to threats related to unmanned aerial vehicles. This leads to delays and flight cancellations. As it became known today, Turkish Airlines is considering the possibility of moving some flights from Moscow to St. Petersburg. Read the news: https://www.kommersant.ru/doc/7776991 All of this directly affects CDEK shipments that are sent on flights of this airline to Russia. Our parcels in transit are still waiting in line for departure. And in connection with this, we are pausing new CDEK shipments until next Thursday, June 12. We have alternative routes, but we do not want to return batches already handed over for transportation from transit now, repack and reroute them via new routes. Moreover, additional restrictions may apply on other routes. And the entire process of return and repackaging may take more time than the pause we are taking. If nothing changes during the week either in Moscow or in the operation of Turkish Airlines via St. Petersburg, we will take further measures and send parcels...
2 June 2025

Latest news on shipments for June 2

Dear customers. Please note that in recent weeks the situation with international logistics has noticeably worsened. Moscow airports are operating unstably, the number of international flights to Moscow is decreasing, and the load on the remaining ones is increasing sharply. As a result, queues of cargo are forming, comparable to the peak December season. If the batch containing your parcel has left our warehouse, this means that it has passed the first stage of the route, departed from the USA, is at a transit airport and is awaiting departure to the RF. After changes on the site, internal tracking is not working correctly. We are aware of the problem and the programmers are already working on solving it. The parcel status will be updated as soon as the batch passes customs in Russia. Until then, it is not necessary to clarify its location in chat, tickets or telegram, since we still cannot provide any additional data. We are in touch with carriers, tracking all batches and making every effort to speed up the process where possible. Thank you for your patience and understanding. Shipped last week: UN: 29.05 CDEK: 27.05 (28.05), 29.05 (30.05) RU: 29.05 In transit: RU: 08.05 (at...
Show more